Terms of Service

This agreement

These terms are between you and Via Solutions LLC ("we", "us"). They apply when you useVia Chat at chat.viovia.io or in our iPhone and Android apps.

By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you are confirming you are allowed to.

What we provide

Via Chat is a team communication and task application. We provide it as it is described on this site and in the app, and we may add to it, change it or remove parts of it over time.

Your account

• You need a valid email address and a password. Keep the password to yourself.
• You are responsible for what happens under your account, so tell us promptly if you think somebody else has it.
• One account is for one person. Do not share a login with your colleagues.
• You must be at least 16 to have an account.
• Provide accurate information, and keep it current.

Workspaces and administrators

Via Chat is organised into workspaces. If you joined one that belongs to an employer or a client, that organisation controls it.

• Its administrators can invite and remove people, change roles, and see activity in the workspace.
• They decide what is acceptable inside their own workspace, within these terms.
• They can deactivate or remove your access to it. That is their decision, not ours.
• If you created a workspace, those responsibilities are yours.

Acceptable use

Do not use the service to:

• Break the law, or help somebody else break it
• Harass, threaten, defame or impersonate anybody
• Post malware, or anything designed to damage a system or a person
• Send bulk unsolicited messages
• Access somebody else's account or data without permission
• Probe, scan or test the security of the service without asking us first
• Place an unreasonable load on the service, including through automated use
• Reverse engineer the service, or try to extract its source code
• Resell or sublicense access without our written agreement

If we see something that breaks these rules we may remove it or suspend an account. Where it is reasonable to do so, we will tell the workspace's administrators first.

Your content

What you put into Via Chat stays yours. We claim no ownership of your messages, files, tasks or anything else you create.

You give us the permission we need to run the service: to store your content, to transmit it to the people you sent it to, to back it up, and to display it in the app. That permission exists so the product can work, and it ends when the content is deleted.

We do not use your content to train AI models. See the assistant section below for the one case where content leaves our systems, and the privacy policy for the full picture.

You are responsible for having the right to post what you post, and for your content being lawful.

Our software

The service, its software, its design and the VioVia and Via Chat names are ours. Using the service does not transfer any of that to you. You may use the service as these terms allow and not otherwise.

The assistant

Via Chat includes an assistant called Vio. It is off until an administrator turns it on, and what it sends where is described in the privacy policy.

Treat what it produces as a draft, not as advice. It can be wrong. Decisions based on what it says remain yours, and you should check anything that matters.

Fees

Via Chat is currently provided at no charge. That will not be true forever. If we introduce fees we will say so clearly in advance and you will be able to decline and stop using the service, or export what you need, before anything is charged. We will not start billing an existing account without notice and an explicit agreement from you.

Availability and changes

We work to keep the service running, but we do not promise it will be uninterrupted. It may be unavailable for maintenance, for a problem on our side, or for something a provider of ours has done.

We may change these terms. If a change matters, we will update the date at the top and tell workspace administrators rather than relying on you to notice. Continuing to use the service after a change means you accept it.

Ending it

• You can stop at any time. Delete your account from inside the app, or ask an administrator to remove you.
• We may suspend or end access if these terms are broken, if an account is being used to harm somebody, or if we are legally required to. Where it is reasonable, we will give notice and a chance to put it right.
• If we discontinue the service entirely, we will give reasonable notice and a way to get your data out.
• Deleting your account does exactly what the privacy policy says it does, which is worth reading before you do it.

Disclaimer

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error free, that it will meet your requirements, or that any data will not be lost.

Keep your own copies of anything you cannot afford to lose. We mean that sincerely rather than as boilerplate.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data or business interruption, arising out of your use of the service.

Our total liability for any claim relating to the service is limited to the greater of the amount you paid us for the service in the twelve months before the claim, or one hundred US dollars.

Some jurisdictions do not allow these limits, in which case they apply to you only as far as the law permits.

Governing law

These terms are governed by the laws of the State of Utah, United States, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Utah, and you and we each consent to that.

If any part of these terms is found unenforceable, the rest continues to apply.

Contact

Via Solutions LLC. Questions about these terms: santi@viovia.io.